Refund / Return Policy

Thank you for shopping with Nitya Planter. We take pride in delivering high-quality planters and ensuring customer satisfaction. This Refund & Return Policy explains how returns, replacements, and refunds work for orders placed on Nityaplanter.com.

1. Eligibility for Return / Replacement

We accept returns or replacements only if:

• You received a damaged product

• You received a defective product

• You received the wrong item

• The product was missing parts or incomplete

Note: Returns are not accepted for size/color dislikes or minor variations in color/design.

2. Conditions for Return

To qualify for a return/replacement:

• You must raise a request within 24–48 hours of delivery.

• You must provide a clear unboxing video showing the damage at the time of opening.

• The product must be unused, in original packaging, and with all included accessories.

WITHOUT AN UNBOXING VIDEO, RETURNS WILL NOT BE ACCEPTED.

3. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse or improper handling

• Used or altered items

• Custom-made or special-order items

• Products without proof of damage

• Items returned without original packaging

4. Refund Policy

Refunds are issued only in the following cases:

• If the product is unavailable for replacement

• If the wrong/damaged product is verified

• If the order is cancelled before dispatch

Refund Method:

• Refund will be processed to the original payment method or bank account.

• Processing may take 5–7 working days after approval.

Shipping charges are non-refundable, unless the issue is from our side.

5. Replacement Policy

If eligible, we will provide:

• A replacement of the same product, OR

• An exchange with a similar item (subject to stock availability)

Replacements are processed once the returned product is inspected and approved.

6. Order Cancellation

Before Shipping

• Orders can be cancelled within 2 hours of placing the order.

• After dispatch, cancellation is not possible.

After Shipping

• Once shipped, the order cannot be cancelled.

• Refusing delivery without valid reason will not be eligible for refund.

7. Damaged During Transit

If your product arrives damaged:

• Take clear photos & videos immediately

• Do not throw away packaging

• Contact us within 24 hours

We will assist with a replacement or refund based on verification.

8. Contact for Returns

To request a return, refund, or replacement, contact us at:

📧 Email: nityaplanter@gmail.com
📞 Phone: +91 74539 02064
📍 Address: Rohta Agra, Agra, Uttar Pradesh 282009
🌐 Website: Nityaplanter.com