Refund / Return Policy – NITYA PLANTER

Refund & Return Policy – Nitya Planter

Thank you for shopping with Nitya Planter. We take pride in delivering high-quality planters and ensuring customer satisfaction. This Refund & Return Policy explains how returns, replacements, and refunds work for orders placed on Nityaplanter.com.

1. Eligibility for Return / Replacement

We accept returns or replacements only if:

You received a damaged product
You received a defective product
You received the wrong item
The product was missing parts or incomplete

Note: Returns are not accepted for size/color dislikes or minor variations in color/design.

2. Conditions for Return

To qualify for a return/replacement:

You must raise a request within 24–48 hours of delivery.
You must provide a clear unboxing video showing the damage at the time of opening.
The product must be unused, in original packaging, and with all included accessories.

WITHOUT AN UNBOXING VIDEO, RETURNS WILL NOT BE ACCEPTED.

3. Non-Returnable Items

The following items cannot be returned:

Products damaged due to misuse or improper handling
Used or altered items
Custom-made or special-order items
Products without proof of damage
Items returned without original packaging

4. Refund Policy

Refunds are issued only in the following cases:

If the product is unavailable for replacement
If the wrong/damaged product is verified
If the order is cancelled before dispatch

Refund Method:

Refund will be processed to the original payment method or bank account.
Processing may take 5–7 working days after approval.

Shipping charges are non-refundable, unless the issue is from our side.

5. Replacement Policy

If eligible, we will provide:

A replacement of the same product, OR
An exchange with a similar item (subject to stock availability)

Replacements are processed once the returned product is inspected and approved.

6. Order Cancellation

Before Shipping

Orders can be cancelled within 2 hours of placing the order.
After dispatch, cancellation is not possible.

After Shipping

Once shipped, the order cannot be cancelled.
Refusing delivery without valid reason will not be eligible for refund.

7. Damaged During Transit

If your product arrives damaged:

Take clear photos & videos immediately
Do not throw away packaging
Contact us within 24 hours

We will assist with a replacement or refund based on verification.

8. Contact for Returns

To request a return, refund, or replacement, contact us at:

📧 Email: nityaplanter@gmail.com
📞 Phone: +91 74539 02064
📍 Address: Rohta Agra, Agra, Uttar Pradesh 282009
🌐 Website: Nityaplanter.com